FAQ & Shipping
Email us at help@elims.co with any questions!
Shipping (US Orders)
HOW MUCH DOES SHIPPING COST?
Orders over $35 in the US include free shipping. A flat-rate shipping fee of $5.99 applies to all orders under $35.00.
Please note shipping rates apply to both one-time purchases and subscriptions.
DO YOU OFFER FREE SHIPPING?
YEP. For a limited time, we offer FREE shipping on all standard US orders over $35! (Hint: You won't regret stocking up 😊)
WHEN WILL MY ELIMS ORDER ARRIVE?
Immediately is always better, we get it. But please allow 1-business day for your order to be processed and 5-8 days to receive your order. You can also upgrade to expedited shipping (shipping time 1-2 days) for a flat fee of $14.95!
CAN I CANCEL MY ORDER BEFORE IT SHIPS?
Twice a day, once at 8 AM and at 1 PM CST, we pull orders to be shipped. If an order is cancelled, we do our best to stop it before it goes out, but sometimes ship happens. In that case, please follow our return instructions. Please contact us a.s.a.p at help@elims.co !
CAN I TRACK MY PACKAGE?
Elims packages are assigned a tracking numbers and should appear within 24 hours of order processing which means you are free to cyber stalk your packages as they journey to your mailbox.
WHAT IF I NEED TO UPDATE MY SHIPPING ADDRESS?
Simply log in to your account to update your address for future orders. If you’ve already placed an order and need to change the address (uh-oh!), please contact us a.s.a.p at help@elims.co !
I’M IN A HURRY. DO YOU OFFER RUSH SHIPPING?
Yes, simply select Expedited Shipping at checkout.
SERIOUSLY, WHERE IS MY PACKAGE?
Check the tracking info in your confirmation email to see if your package was marked delivered. If so, try contacting your local post office just in case your mailman hid it or it’s still in the mailroom. If your package is still M.I.A., contact us at help@elims.co !
WHERE DO YOU SHIP?
We ship to anywhere in the 50 states in the United States.
We also offer shipping to international and military/APO/FPO/DPO addresses. See below for more details!
Shipping (Worldwide Orders)
Elims is pleased to ship worldwide to over 200 countries through our partner, GlobalShopex.com.
Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The global checkout page will allow you to see the cost of shipping and duties and taxes upfront. You may prepay duties and taxes when you check out or pay upon delivery. If you prepay, there will be no additional funds collected upon delivery. GlobalShopex handles the international checkout and shipping and will process your payment and guarantee delivery.
Once your international order is completed, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.
STANDARD SHIPPING arrives at your address in between 10 to 15 business days.
PRIORITY SHIPPING arrives at your address in between 5 to 10 business days.
Questions about international shipping? Contact GlobalShopex:
Call Us Toll-Free: +1 (855) 848 8804 or 786 391 4868.
Returns & Exchanges
TAKE IT BACK! CAN I RETURN MY ELIMS PRODUCTS?
We want everyone to be beyond thrilled with Elims, so if you’re not happy, we’re not happy. You may return your unopened Elims products within 30 days.
WHAT ABOUT A SWAP? CAN I MAKE AN EXCHANGE?
Yes, you can exchange unopened products for free. Contact us at help@elims.co (US) or customercare@globalshopex.com (international orders)!
WHAT IF MY PRODUCTS ARRIVED DAMAGED?
That’s the worst. Please notify us and send a pic to Contact us at help@elims.co (US) or customercare@globalshopex.com (international orders) within 7 days so we can send some replacements your way.
Payment Security
You can shop at us with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
+ 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
+ Industry leading encryption hardware and software methods and security protocols to protect customer information.
+ Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
You can rest assured that elims.co is registered with the Authorize.Net Verified Merchant Seal program. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
Gifts
HOW DO I GIFT ELIMS?
Elims believes in sharing the love and the smiles which is why we offer online gift cards in any denominations. Make someone’s day (maybe even month!) and get one here.
DO YOU OFFER GIFT WRAP?
Not at the moment but check back again soon!
Recycling & Sustainability
ARE YOUR TOOTHPASTE TUBES REALLY MADE FROM SUGAR CANE?
Every Elims toothpaste tube is made from renewable sugarcane grown responsibly in Brazilian forests making it 100% recyclable, eliminating the need for petroleum based products, and reducing carbon emissions. After processing them for sugar, sugar cane husks are usually thrown away. We take those husks and transform them into plastic alternative tubes which is, admit it, a really sweet idea!
IS YOUR PACKAGING RECYCLABLE?
You know it! Our boxes are made from 100% recycled paper pulp and are 100% recyclable.
HOW DO I RECYCLE OTHER ELIMS PRODUCTS?
DIY, but recycling is kind of our jam so we make sure all of our products and packaging--including our toothbrushes--are 100% recyclable through TerraCycle, an online recycling program for products that can’t always be recycled in a traditional curbside recycling bin. Here’s how:
1. Simply email us at help@elims.co and we will send you a prepaid shipping label.
2. You don’t need to clean the packaging, but please remove as much of the original product as possible and make sure your items are dry.
3. Collect a minimum of at least five products to be recycled before placing them in a shipping box/bag, affixing the label, and shipping them back to us.
WHAT IS TERRACYCLE?
TerraCycle is an online recycling platform that makes it convenient to transform hard-to-recycle materials into new products. TerryCycle is available in 21 countries, including the U.S., and has diverted millions of pounds of reusable waste from landfills all around the world. Click here to them out.
CAN I SEND YOU ANOTHER BRAND’S ORAL PRODUCTS TO RECYCLE?
Absolutely! We are proud to be an equal opportunity recycler. Send us your Elims products along with any other oral care products (toothpaste tubes, caps, toothbrushes, floss containers, etc.) and we will ensure they are all packaged up and sent to TerraCycle for recycling.
Products | REFLECTION TOOTHPASTE
WHAT’S INSIDE?
Elims Reflection toothpaste contains natural and clinically effective ingredients including nano-hydroxyapatite, xylitol, coconut oil, and baking soda.
WHAT’S THE DIFFERENCE BETWEEN ELIMS REFLECTION AND NORMAL TOOTHPASTE?
Our Reflection toothpaste is natural and clinically effective. It remineralizes enamel to help rebuild teeth and fight sensitivity and cavities with good stuff you need without artificial foaming agents or things you don’t. They also taste absolutely delicious!
HOW DOES ELIMS MAKE MY TEETH LESS SENSITIVE?
Like every good action hero, our pastes are strong but gentle. All our toothpastes contain nano-hydroxyapatite, a mineral and natural alternative to fluoride. How it works is pretty cool: on a microscopic level, your teeth have little fissures (cuts, scrapes) and nano-hydroxyapatite fills in those fissures and protects your teeth from more fissures you’d get by eating/drinking acidic and abrasive foods. Many of our biggest fans say that after using our toothpaste for 2 weeks, their teeth feel less sensitive!
HOW OFTEN SHOULD I USE ELIMS?
If you’re looking to wow with just a smile (and really, who isn’t?!) we recommend you brush 2X per day for 2 minutes for maximum 2-rifficness!
IS ELIMS VEGAN-FRIENDLY OR GLUTEN-FREE?
Yes, our products are made for vegetarians, vegans, people who prefer gluten-free, and the people who love them.
DOES ELIMS CONTAIN FLUORIDE?
Our toothpaste does not contain fluoride. Instead, we use nano-hydroxyapatite, which is a mineral and natural alternative to fluoride, so it works just as well at the right concentration.
WHAT IF I’M ALLERGIC TO ESSENTIAL OILS?
WHAT IF I’M ALLERGIC TO COCONUT OIL?
Our products contain coconut oil and essential oils. Please review our ingredients list carefully and consult with a doctor or dentist if you have any concerns.
IS ELIMS TESTED ON ANIMALS?
We never test on animals, just humans that love the planet we live on.
IS THE TOOTHPASTE MADE IN THE U.S.A.?
Yes!
DOES ELIMS CONTAIN SYNTHETIC INGREDIENTS?
No way! No parabens, no toxins, no SLS, no artificial dyes or colors.
IS ELIMS SAFE FOR KIDS?
100% it is safe for kids!
IS ELIMS SAFE FOR PETS?
NO, HUMANS ONLY. Our toothpastes are xylitol-based, which is incredible for human teeth but toxic to dogs and cats. Always keep your Elims away from your fur babies.
Products | MAGIC MELT-AWAY TEETH WHITENING MASKS
DO THEY ACTUALLY WORK?
YES! We did a third party clinical test for our Magic Masks with Cardiff Dental School, and found that our masks whitened in just one treatment and that it lightens teeth up to 7 shades in 14 days or less. All this with no change in enamel (hint: that means no sensitivity or pain). Plus, sustainable packaging and ultra convenience? SCORE!
HOW DO THEY WORK?
Prepare to be amazed! We wanted magically brighter smiles without all the plastic of typical strips, so we created whitening masks that magically disappear, melting away when applied to teeth, and causing the stains on your teeth to disappear right before your very eyes. Voila!
HOW DO I APPLY THE MASKS?
Moisten teeth with tongue. Apply one mask to the top teeth or lower teeth, avoiding gumline. Fold the excess behind the teeth. Allow to dissolve and go get on with your day! Let the masks magically melt-away years of stains! For a short video on how it works, click here.
WHAT ARE THE MASKS MADE OF?
Clinically effective and non-harmful ingredients you may have heard of like PVP, Pectin, Glycerin, Aqua (Water), Hydrogen Peroxide, Flavor (Peppermint), Polysorbate 80, Sucralose, Limonene, and Linalool.
WHEN WILL I SEE RESULTS?
Everyone’s different, but you should expect to see results within as little as 7 days. We recommend using your Magic Masks 1-2x daily for 14 days, for 15-20 minutes a day, and additional masks periodically to keep all that white bright!
WHAT IS THE ACTIVE INGREDIENT IN THE WHITENING MASKS AND IS IT SAFE?
The active ingredient is hydrogen peroxide, which is safe and super effective for teeth whitening and has been used throughout the world by dentists for over 60 years.
CAN THE WHITENING MASKS BE IN CONTACT WITH MY GUMS?
Yes, but should be minimized to avoid gum irritation. Try to place your masks directly below your gum line.
WILL THESE LIGHTEN ALL OF MY TEETH? WILL THE MASKS AFFECT MY DENTAL WORK?
ELIMS Magic Melt-Away Teeth Whitening Masks only work on natural teeth, which means if you happen to have veneers or fillings, they won’t be affected.
CAN I USE THESE WITH MY BRACES?
We don’t recommend using our whitening masks while you’re wearing braces or within two weeks of any dental treatment. We do recommend you treat yourself once they’re off!
ARE THESE MADE FOR KIDS?
Dr Casey recommends kids be at least 14 years-old before using whitening masks.
WHITE SPOTS SOMETIMES APPEAR ON MY TEETH AFTER WHITENING, SHOULD I BE CONCERNED?
No, these are temporary and totally normal. They are not harmful and will disappear in 24 hours.
Disclaimer: The information, advice, statements, and testimonials made about Elims products mentioned on this website have not been evaluated by the United States Food and Drug Administration (FDA). The information on this site and the products listed are not intended to diagnose, treat, cure or prevent disease, nor are they intended to replace proper dental care. It is always recommended to consult with a dental professional before starting any new regimen. User-submitted reviews are based on individual results and do not constitute a guarantee that you will achieve the exact same results.